OUR MISSED APPOINTMENT & LATE CANCELLATION POLICY

WELCOME

It is unfortunate that we have to implement these terms, but it has become necessary to do so.

We only attend your property once you have given us the go ahead to do the work by booking a date with us.

"unless otherwise stated previously"

A contractual agreement is considered to have been formed once you have accepted the quoted and made a booking date with us.

PLEASE SEE BELOW

*NB: Once a booking has been accepted and/or agreed to by whichever method –

email, telephone, SMS, social media, WhatsApp or in person –

a contractual agreement is considered to have been formed.

Upon cancellation of a booking you will become liable for the following cancellation charges:

If the agreed date is no longer convenient for you, and you need to cancel

or would like to reschedule date,

Please cancel or reschedule By midday, on the day before the appointment

or on the Friday before, if your appointment is to take place

on the Monday to avoid the fees.

We are happy to rebook for a different date.

If you are cancelling the booking date before the

the arranged date & booked in the diary as you no longer wont to go a head

Then there will be a booking fee

£30.00 for the Booking fee (including VAT)

Made payable by bank transfer on the day of cancellation.

as a contractual agreement is considered to have been formed.

However Please Note That

If you cancel your appointment

at the Last-minute / (Same Day) or

If you Missed your Appointment,

(No answer / not there on arrival of us attending)

you will be charged as a contractual agreement is considered to have been formed.

£60.00 Cancellation fee Plus a £30.00 for the Booking fee (including VAT).

Made payable by bank transfer on the day of cancellation.

On the day of the visit we need a decision maker aged 18 years+

That will need to be present throughout the appointment.

as we will not be able to carry out any work &

you will be liable for the charge

£60.00 Cancellation fee Plus a £30.00 for the Booking fee (including VAT).

This will delay the start of the service.

Made payable by bank transfer on the day of cancellation

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In most cases, our fitter's work is finished within an hour of their arrival.

If they arrive towards the end of the appointment slot,

you’ll need to be there until the work has been completed.

To help us work safely on the day, please move any furniture or other hazards from the area

and to ensure any children or pets are kept away for the area until the installation is complete

(even if your pets are friendly).

Our Fitters are working with Glass and Power Tools and other such tools.

(These provisions are part of our Terms & Conditions )